When it comes to moving home, there are many things that have to be done before the big day arrives.
From a customer’s point of view, you need to make it abundantly clear in advance exactly what you want the removals firm to move so there is no confusion when it comes to moving day. For example, neglecting to mention that your loft is full or that you have a piano in the corner could cause issues. The removals firm has to provide you with a quote that’s specific to your move so you are mutually in agreement.
If you are going to hand over everything that you own – yes, all your worldly goods – surely you want to meet the company in person rather than just having a conversation over the phone? After all, you as the customer don’t want to end up with a surprise additional bill for the extra furnishings to be moved. Equally, the removals firm won’t want to be bringing in extra labour or vehicles at the last minute due to completion deadlines.
While wemovehomes.co.uk may give instant indicative quotes, we also strongly and vehemently recommend that customers invite the removals firm round to survey the entire job before things are taken any further.
Then it’s down to the customer to read the T&Cs presented to them and to ensure that they are happy to proceed. To make sure that you know exactly what you are getting from the removal company it’s important that you ask the right sorts of questions. This detailed and comprehensive article from our website can help you to do just that.
Moving home – and especially moving day itself – can be a stressful experience, but it makes absolutely no sense to add to that stress by not being clear with your removals firm about what exactly your strategy and plans are. That is far easier to do in person, rather than over the phone, so we implore both customers and removals companies to get a survey carried out beforehand so both parties are happy with the plan of action on moving day.
Not only will this help make things less stressful, it also makes complaints like the above much less likely.